Profoo Technology Pvt Ltd ( R)
Profoo technology Pvt Ltd (R) What is a call center? A call center is a centralized department that handles inbound and outbound calls from current and potential customers . Call centers are located either within an organization or outsourced to another company that specializes in handling calls. What is the difference between a call center and a contact center? Call centers focus on one communication channel: the telephone.Contact centers provide support from additional channels, such as email, chat, websites and applications. A contact center may include one or more call centers Contact centers provide omnichannel support, assisting customers on whichever channel or device they use. Whether an organization chooses a call center or contact center depends on its products and services, the channels on which it provides customer support and the structures of the organization's support teams . How do call centers work? Online merchants, telemarketing companies...